Case Study: Solving Team Challenges at DocSystems Billing, Inc.

Read the DocSystems Billing case, including the briefing document and four scenes, and consider the following questions:

1. What problems exist in this organization?

• How do these problems differ based on the employees’ roles?
• Why do employees object to Jim’s proposed solution?

2.   Make a recommendation to the client about what could be done next based on the data included.

• Summarize your observations for Jim, offer possible interpretations, and suggest an approach for next steps.

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